StaySage Cancellation and Refund Policy

Effective October 27, 2026.

Monthly subscription

StaySage costs USD 79 per property per month, plus any applicable tax disclosed at checkout. This is a paid subscription, not a free trial. Payment is taken when you subscribe and renews monthly unless canceled. Setup is included in the first paid month. Your checkout and receipt show your property quantity and total charge.

Cancel future renewals at any time

Use the online billing-management link supplied with your subscription, or email support@getstaysage.com from your billing email and identify the property or properties to cancel. A phone call, explanation, or retention conversation is not required.

Cancellation stops future renewals. Unless an immediate cancellation/refund applies, access continues through the end of the paid period. You can cancel one property or all subscribed properties. We will provide a cancellation confirmation showing the effective date.

Your online cancellation takes effect when submitted. An email cancellation takes effect when we receive a sufficiently identifiable request, not when a staff member later processes it. If we charge a renewal after that time, we will refund that renewal. If clarification is necessary, we will ask promptly and will not use it to obstruct a clear cancellation request.

Full first-payment refunds

If we cannot support the report for a newly subscribed property, we will cancel that property and refund its entire first payment, including tax collected on that payment. We will not deduct a setup charge or payment-processing fee.

We contact new customers within 48 hours after successful payment and deliver the first dashboard within five calendar days after receiving a usable report. If we miss that first-dashboard commitment, you may choose a revised delivery date or cancel that property for a full first-payment refund before initial delivery. If the dashboard has not been delivered, you may also cancel during initial setup for a full first-payment refund. These initial-setup protections do not turn the subscription into a free trial.

We will not knowingly collect another renewal for an initial setup we have failed to complete. We will pause or cancel the affected renewal and communicate the next steps.

Other refunds and billing corrections

We correct duplicate charges, charges caused by our billing error, and charges after a timely cancellation. If we end the service for our convenience during a paid period, we refund the affected unused portion. Any refund required by applicable law remains available.

Outside these cases, monthly fees are generally not refundable or prorated for unused days after initial delivery, a change of mind, or not using the dashboard or sending reports. The ongoing one-hour processing target is best effort; it is not a service-credit guarantee. Tell us about a material service failure so we can investigate and offer an appropriate remedy consistent with our terms and applicable law.

Requesting a refund

Email support@getstaysage.com with your billing email, property, charge date, and reason. Do not include a full card number or guest information. We may ask for information reasonably needed to locate the transaction and verify the request; we will not ask for unnecessary sensitive data.

We aim to respond to billing and refund requests within two calendar days. Once a refund is approved or an unsupported report is confirmed, we aim to submit the refund within five business days. Your bank or payment provider determines when it appears in your account. Refunds go to the original payment method unless the processor or law requires another method.

If a bank dispute is already open, tell us so we can resolve it through the appropriate processor process and avoid duplicate credits. You do not have to waive a lawful dispute right to request assistance.

This policy does not limit nonwaivable consumer, payment, or other statutory rights. It forms part of the StaySage Terms of Service.